Last updated: July 2026
Introduction
At Eirra Postnatal, we are committed to protecting your privacy and handling your personal information with care, respect and transparency. This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, contact us or enquire about our postnatal support services.
Who We Are
Eirra Postnatal is the data controller responsible for the personal information collected through this website.
Contact email: info@eirrapostnatal.com
What Information We Collect
We may collect your name, email address, telephone number, information submitted through our contact form, appointment or booking information, records of communications and, where appropriate, limited information relating to your pregnancy, birth, postnatal recovery or your baby’s wellbeing where necessary to provide or coordinate support.
How We Collect Your Information
We collect information when you complete an enquiry form, contact us by email or telephone, request information, book or enquire about services, communicate with us, and through cookies and website analytics.
How We Use Your Information
We use your information to respond to enquiries, arrange consultations and appointments, coordinate postnatal support, communicate with you, process payments using secure payment methods available at the time, improve our website and comply with legal obligations. We never sell your personal information.
Health Information
Some information may be special category personal data under UK GDPR. We process it only where necessary and lawful. Independent healthcare professionals remain responsible for maintaining any clinical records they create.
Legal Basis for Processing
We process personal information where necessary to provide our services, with your consent, to comply with legal obligations, or where we have a legitimate interest in operating and improving our business.
Sharing Your Information
We may share information where necessary with healthcare professionals involved in your care, trusted service providers, professional advisers, payment providers and public authorities where required by law. We only share the minimum necessary.
Data Security
We use appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration or loss.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, professional and regulatory obligations.
Marketing
Eirra Postnatal does not currently send marketing newsletters or promotional emails. If this changes, you will be able to opt in or unsubscribe at any time.
Cookies
Our website uses essential cookies and Google Analytics to improve functionality and understand website usage. Where required by law, we will request your consent before placing non-essential cookies.
Links to Other Websites
Our website may contain links to third-party websites. Their privacy policies apply to those websites.
Your Rights
You have the right to access, correct, delete, restrict or object to the processing of your personal information, request data portability where applicable, and withdraw consent where processing relies on consent.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time. The latest version will always be available on our website.
Contact
For any questions about this Privacy Notice or your personal information, please contact: info@eirrapostnatal.com
Complaints
If you are unhappy with how we handle your personal information, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO).